Problem: Product is too soft. Symptoms: Cones won’t stand up. The soft serve looks wet. The product starts melting almost immediately.

Treatment: First, check that your machine’s temperature settings. We recommend setting the temperature between 18 and 21 degrees and the temperature inside the hopper be at 41 degrees. Since your soft serve seems too soft, try setting it more towards 18 degrees. If this checks out, move on to examining your scraper blades. Plastic blades should be replaced every three months and stainless blades every six. If your blades are in good shape, reexamine the mixing instructions on the bag and on the bucket. The amount of liquid you add will directly affect your soft serve texture. (Our complimentary mixing bucket has premeasured lines to help you get the mixture perfect!) If all of that is okay, we suggest contacting your soft serve machine representative for a service call. There are other mechanical issues that can cause soft serve machines to malfunction or work less efficiently.

Problem: Product is too firm. Symptoms: Soft Serve texture is icy and firm.

Treatment: First, check that the machine’s temperature dial is set properly. We recommend setting the temperature between 18 and 21 degrees and the temperature in the hopper be at 41 degrees. Since your soft serve seems too firm, try adjusting the temperature more towards 21 degrees. Next, confirm that your machine’s air holes and lines are clean and open. If they seem blocked, please refer to your machine’s owner’s manual for cleaning instructions. If you are still reading this, we assume you are still troubleshooting. Check the sharpness and life of your scraper blades.  It is recommended that plastic blades be replaced every three months and stainless blades every six. Lastly, review the steps and measurements in our product instructions. If you think that you didn’t add enough liquid or didn’t whisk the mixture long enough, try the mixing steps again and add the new mixture to the other side of the hopper. Lastly, if you still have icy soft serve, please contact your soft serve machine representative to schedule a service call. There are other mechanical issues that can cause soft serve machines to malfunction.

Troubleshooting The Perfect Swirl

DOLE® Soft Serve The Perfect Swirl

DOLE® Soft Serve dry mixes are stable for up to one year when stored unopened in a cool dry place.

Once the soft serve product has been mixed with water, the mixture should be immediately poured into your soft serve machine or refrigerated in the complimentary mixing bucket with affixed lid. The recommended shelf life of the refrigerated mixture is a maximum of 48 hours. The FDA requires the reconstituted product temperature to be reduced to 41°F within four hours inside the hopper or within the refrigerator and remain at or below 41°F.

DOLE Soft Serve Mixing/Storage Bucket

DOLE Soft Serve Mixing/Storage Bucket

February is American Heart Month. When it comes to your heart, what you eat matters. Heart Disease is the leading cause of death for both men and women in the United States and Stroke ranks #4. The American Heart Association published prevention measures that can help you stay healthy!

A Sweet-Heart of a Treat

A Sweet-Heart of a Treat

The first step toward a healthy heart is eating a healthy diet. We love that our soft serve can support your dietary goals! Obesity and cholesterol are two important factors in heart wellness. Our product has no cholesterol, 0g trans fat, no saturated fat and is fat free!

A second step to a healthy heart is adding more fruits and vegetables! Soft serve is great topped with fresh fruit or fruit juice. Without adding cholesterol or calories, patrons topping their soft serve with fruit or 100% natural fruit juice can enjoy a guilt-free dessert packed with vitamins, minerals, and antioxidants. If you’ve been to Disney Parks you’ve heard of DOLE Whip and DOLE Whip Floats. People all over the world love fresh pineapple juice served over Pineapple Soft Serve!

For nutritional and ingredient information click here. For more information on heart healthy diet and nutrition visit: http://www.mayoclinic.org/diseases-conditions/heart-disease/in-depth/heart-healthy-diet/art-20047702?pg=1

What is creamier than sorbet and doesn’t have the tartness of frozen yogurt?  Yep, you guessed it (wink)…DOLE® Soft Serve! Now, let’s make sure you feel comfortable mixing, pouring and serving!

First things first, the mixing and pouring

Dole Mix Instructions Image

Step 1 – Fill a clean DOLE® mixing bucket with cold tap water to the 1 gallon line (indicated on the bucket)

Step 2 – Add the entire bag of DOLE® dry soft serve mix

Step 3 – Stir with wire whisk until completely dissolved (about 2 minutes)

Step 4 – Add additional cold water to bring the mixture to the 2 gallon line (indicated on the bucket)

Step 5 – Stir again with wire whisk until completely mixed (about 30 seconds)

Step 6 – Pour the mixture into your soft serve machine OR cover and place in your refrigerator for up to 48 hours (FDA requires product temp to reduce to 41° F within 4 hours)

Now the serving…

Depending on your soft serve machine’s freezing times (refer to your owner’s manual), you should have eatable, cone ready soft serve in about 10 minutes! The liquid yield for each mix is 2 gallons per bag or 8 gallons per case.  You can get about 89 – ½ cup prepared servings per bag and about 356 – ½ cup prepared servings per case. That’s a lot of soft serve!

Dole OrangeStep 7 – Plan for Crowd Control. We hear that DOLE® Soft Serve is addictive! Our recipe attracts repeat business!:) Check out The Tiki Juice Bar at Disneyland! https://www.youtube.com/watch?v=ReQL0bzXbFM

2014 Dole Soft Serve

Choose which scenario best describes your situation:

a. A cafeteria of hungry college students waiting in line for a frozen treat

b. A kid-friendly restaurant using complementary soft serve as a perk for dining in

c. A froyo franchise with several hoppers waiting to dispense the next imaginative flavor

d. A small frozen beverage store wanting to serve soft serve and smoothies

e. Not listed above but ready for marketable, easy to make, deliciously profitable soft serve

If you answered a, b, c, d or e, you’ve come to the right place! Kent Precision Foods Group offers a soft serve mix that will meet your needs. Let’s begin with your machine or machine: ElectroFreeze, SaniServ, Stoelting, or Taylor? No problem.  In fact, Frostline® and DOLE® Soft Serve work in all commercial soft serve machines.

Why Frostline®? Why DOLE® Soft Serve?

The biggest distinguisher between the two brands is Frostline® is a smart choice for businesses looking to offer basic but appetizing soft serve flavors: Vanilla, Chocolate and Swirl. It is a cost effective frozen dessert that tastes great! In addition, if you have multiple machines or would like to offer fun, seasonal flavors, Frostline® offers flavor packets that can expand your menu 17 or more times.

DolePineapple_BigDOLE® Soft Serve is the perfect choice for businesses with multiple soft serve machines or businesses located in a community that demands a nutritional “niche”. DOLE® Soft Serve fruit flavors are vegan friendly, dairy free, fat free, cholesterol free, gluten free, lactose free, and made with natural colors. Offering five fruit flavors, as well as Vanilla and Chocolate, easily provides an attractive, solid, palate-pleasing menu for soft serve businesses. Kent Precision Foods Group has had the pleasure of partnering with DOLE®, one of the most recognized and trusted brands in real fruit flavor, for over 17 years.

What About Taste?

Confidence is KEY! How can you be confident your patrons will keep coming back for more? TASTE! It would be unthinkable for us to offer anything less than delicious! Recent Technomic research states 94% of operators say taste is the main criteria when selecting a soft serve brand. Both Frostline® and DOLE® Soft Serve offer a sampling program. Please contact your foodservice broker or contact us for more details.

Dry Mix IS Better All Around

Why dry? Both Frostline® and DOLE® Soft Serve are packaged dry for many reasons. First, the largest benefit is cost. The only difference between dry mix and liquid mix is WATER. Adding water to the product before shipping passes along unnecessary costs to you in product and shipping. It also forces the manufacturer to add preservatives, which is a hot topic (Hood, 2014) in today’s news. Moreover, purchasing dry mix eliminates the worry about ordering too much or too little product because of expiration, refrigerated storage capacity and waste. We simplify the mixing process with complementary mixing buckets and whisks, mixing videos, and easy to follow instruction sheets.  Plus we always support our customers with recipes, posters, flavor strips and an array of other marketing materials.

Beyond the Cup and Cone

Frostline® Simply Smoothies™ and Frozen Beverages expand frozen dessert menus beyond the traditional cup and cone (although we LOVE being served in waffle cones, especially chocolate dipped with sprinkles).

Simply SmoothiesSimply Smoothies™ is a NEW, uncomplicated, dry-mix base product available in 4.8lb re-sealable containers or single serve packets. Just blending with water, ice and ingredients such as frozen fruit, vegetables, cookies or even alcohol, allows operators to target new customers desiring an on-the-go snack sipped through a straw! Finally, don’t stop there! Offering trendy Frostline® Vanilla and Mocha Iced Cappuccinos or Shakes can effortlessly and DELICOUSLY round-out any frozen dessert menu.

References

Hood, J. R. (2014, January 8). Survey finds consumers concerned, but confused, about food safety. Retrieved from Consumer Affairs: http://www.consumeraffairs.com/news/survey-finds-consumers-concerned-but-confused-about-food-safety-010814.html